Documentation

Customer support

Verso Altima Group Support Centers have been established to provide Customers with a 24/7/365 support. In addition to the Global Support Centre (GSC), support for all Verso Altima Group products for Customers on Pre-defined Support Packages may be provided by combination of Regional Support Centers (RSC). Download Verso Altima Group Customer Support Guide.

Message Processor

Verso Altima Group Global Support Portal is SAP Solution Manager (SolMan) 7.2 and is used for managing Incidents, Service Requests, Problems and Knowledge Articles. SolMan is integrated with a client’s IT environment so that IT departments can manage their applications and physical system components according to best practices defined in the Information Technology Infrastructure Library (ITIL). Therefore, it is adequate for Incident Management, which belongs to IT Service Management (ITSM). Download Verso Altima Group Global Support Message Processor manual